FLOE Privacy Policy — 404 Games Limited



FLOE Privacy Policy

Last updated:

404 Games Limited provides FLOE: Penguin Puzzles (“FLOE” or “the game”). This policy explains how information is handled when you play, view advertisements, make purchases or contact us.

1. Information We Collect

1.1 Information Stored on Your Device

  • Game progress: completed levels, unfinished boards, daily results, streaks, hints, trophies and penguin unlocks.
  • Preferences: sound, haptics, auto-marks, reduced motion and your selected penguin.
  • Purchase status and ad timing: cached product ownership, rewards and counters used to space advertisements.

These saves are stored locally. FLOE does not require an account or upload your puzzle saves to a developer-operated server. Device backups may include local app data under your device or platform settings.

1.2 Advertising and Diagnostic Information

When advertising services run, Google AdMob may receive:

  • Device information and identifiers: device and operating-system details, app information, and advertising or other device identifiers where permitted.
  • Approximate location: a general location inferred from your IP address. FLOE does not request GPS location for gameplay.
  • Ad and product interactions: ads displayed or viewed, clicks, video interactions and app interactions associated with the advertising service.
  • Diagnostics: crash information, performance measurements and other technical diagnostic data collected by the advertising SDK.

1.3 Purchases and Support

Apple or Google processes in-app purchases. FLOE uses the store’s purchase records to unlock and restore products and caches ownership on your device. We do not receive your payment-card details.

If you email us, we receive your email address and the information you choose to include, such as your message, screenshots or device details. Please avoid sending information we do not need to resolve your request.

2. How We Use Your Information

  • Remember your progress, settings, rewards and unlocked content on your device.
  • Complete and restore purchases through your platform’s store.
  • Provide interstitial ads between puzzles and optional rewarded videos for hints.
  • Allow advertising partners to deliver and measure advertisements, evaluate ad campaigns, perform analytics, diagnose technical problems and prevent fraud.
  • Respond to support requests and meet applicable legal obligations.

Where required, advertising processing relies on your consent. Other processing may be necessary to provide the game or respond to your request, comply with law, or support legitimate interests such as maintaining security and resolving technical problems, subject to applicable law.

3. Third-Party Services

3.1 Google AdMob and Consent Services

FLOE uses Google AdMob for ads and Google’s User Messaging Platform for consent and privacy choices where required. Google and its advertising partners process advertising information under their own applicable policies and your choices.

3.2 Apple App Store and Google Play

The relevant store manages billing, transaction records and purchase restoration. Store account and payment information is handled according to the platform’s privacy policy.

4. Data Storage & Security

Game saves and cached ownership are kept in app storage on your device. Advertising information is processed by advertising providers, and support correspondence is handled through our email service.

We use reasonable measures to protect information under our control. Device security, platform backups and third-party services also affect how information is protected. No storage or transmission method is completely secure.

5. Data Retention

  • Local saves: remain until app data is removed. Deleting the app, rather than offloading it, normally removes its local data. Device backups or a later backup restore may retain or restore copies.
  • Purchase records: are retained by the store under its policies. Deleting FLOE does not delete store transactions or cancel ownership of a purchased product.
  • Support messages: are retained for as long as reasonably needed to handle your request and meet applicable legal obligations.
  • Advertising data: is retained by Google and other relevant advertising partners under their policies.

6. Advertising & Your Choices

FLOE includes interstitial ads and optional rewarded videos. Ad-Free Forever removes between-puzzle interstitial ads; optional hint videos remain available. Buying Ad-Free does not remove the advertising SDK or guarantee that all advertising-related processing stops.

On iOS, FLOE requests App Tracking Transparency permission before the advertising SDK is initialized, when advertising consent permits ad requests. Advertising identifiers may be used for cross-app advertising or measurement only where permitted. You can decline tracking and continue playing.

  • iOS tracking: change FLOE’s permission in Settings → Privacy & Security → Tracking.
  • Advertising consent: use Settings → Privacy choices in FLOE when this option is available. Its availability depends on the consent service and your region.
  • Android advertising: manage advertising identifiers and ad privacy through your device’s Google or privacy settings. The exact menu varies by device and Android version.
  • Rewarded videos: choose whether to watch a video when offered a hint.

Declining tracking or personalized advertising does not necessarily stop all ad-related collection. Contextual or limited ads may still require technical information for delivery, measurement and fraud prevention, subject to your consent choices and applicable law.

7. Children’s Privacy

FLOE is a general-audience game and is not specifically directed to children under 13. We do not knowingly collect personal information from children under 13, or under a higher age where applicable law requires it. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

8. Your Rights

Depending on where you live, you may have rights to access, correct, delete or receive a copy of personal information, restrict or object to processing, withdraw consent, or complain to a privacy authority. Contact us to make a request concerning information we hold.

Remove local saves by deleting the game’s app data. FLOE has no game account to delete, and we cannot remotely access or erase your on-device saves. For information held by Apple, Google or an advertising partner, you may also need to use that provider’s privacy controls or contact it directly.

Email: support@404gameslimited.com

9. Data Sharing

Information may be processed by advertising partners, platform stores and providers that help us respond to support requests. Information we hold may also be disclosed when required by law, to protect rights and security, or in connection with a business transfer, subject to applicable safeguards.

We do not sell personal information for money. Advertising partners may receive identifiers and other advertising information as described above; some privacy laws may treat advertising-related disclosures as a sale or sharing. Use the available privacy and consent controls to manage those disclosures.

10. International Transfers

Support and advertising providers may process information in countries other than yours. Where applicable law requires protection for an international transfer, appropriate safeguards must apply. The linked provider policies explain their international processing practices.

11. Changes to This Policy

We may revise this policy when the game or its information practices change. The date at the top identifies the latest revision. We will provide any additional notice or request new consent when required by applicable law.

12. Contact Us

404 Games Limited
FLOE: Penguin Puzzles
Email: support@404gameslimited.com